Internal Processes
Internal Processes
Staff guides for OpenGiving's internal operations and procedures.
Internal Processes
This section contains documentation for OpenGiving staff members covering administrative operations, support procedures, and internal workflows.
This section is intended for OpenGiving staff. Some features described here are not available to regular users.
Staff Resources
Admin Dashboard
Overview of administrative tools and analytics
Support
Handling user inquiries and issues
Verification
Campaign and user verification processes
Quick Links
Daily Operations
Analytics & Reporting
- Reading Analytics
- Campaign performance metrics
- User engagement data
Staff Access Levels
| Role | Access |
|---|---|
| Support Agent | User support, basic moderation |
| Moderator | Full moderation, campaign review |
| Admin | All features, settings, analytics |
| Super Admin | System configuration, user management |
Contact your manager if you need different access levels.