Glossary

A comprehensive list of terms and definitions used throughout the OpenGiving platform.

A

Active Campaign

A campaign that is currently live and accepting donations.

Admin Dashboard

The staff-only interface for managing the OpenGiving platform.

Anonymous Donation

A donation where the donor chooses to hide their identity from the public and/or campaign creator.

B

Badge

A visual indicator on a user's profile showing achievements or status (e.g., "Verified," "Top Donor").

Beneficiary

The person or organization that will receive the funds raised by a campaign.

C

Campaign

A fundraising effort created on OpenGiving with a specific goal and purpose.

Campaign Creator

The user who creates and manages a fundraising campaign.

Category

The classification of a campaign (e.g., Medical, Education, Emergency, Community).

Conversion Rate

The percentage of visitors who complete a desired action (e.g., donating after viewing a campaign).

D

Disbursement

The process of transferring raised funds from OpenGiving to the campaign creator's bank account.

Dispute

A formal complaint raised by a buyer when there's a problem with a marketplace transaction.

Donation

A monetary contribution made to a campaign.

Donor

A person who makes a donation to a campaign.

E

Escrow

A financial arrangement where OpenGiving holds marketplace payments until the buyer confirms receipt of the item.

Escalation

The process of routing a support issue to a higher-level team or specialist.

F

Flagged Content

Content that has been reported or automatically detected as potentially violating platform policies.

Funding Goal

The target amount a campaign aims to raise.

G

Gamification

The use of game-like elements (badges, levels, streaks) to encourage engagement.

I

Identity Verification

The process of confirming a user's identity through government-issued ID.

L

Listing

An item posted for sale on the OpenGiving marketplace.

M

Marketplace

The OpenGiving feature where users can buy and sell items with proceeds going to campaigns.

Moderation

The process of reviewing content to ensure it meets platform guidelines.

N

Notification

An alert sent to users about activity related to their account, campaigns, or purchases.

O

Organization Verification

Verification of nonprofit status (e.g., 501(c)(3)) for organizational accounts.

P

Payment Processing

The handling of financial transactions for donations and purchases.

Platform Fee

The percentage OpenGiving takes from donations and sales to operate the platform.

Progress

The current amount raised compared to the funding goal, usually shown as a percentage.

R

Recurring Donation

A donation that automatically repeats on a regular schedule (usually monthly).

Refund

The return of payment to a donor or buyer.

S

Support Ticket

A formal request for help submitted through the support system.

Streak

A consecutive period of activity (e.g., donating every month).

T

Transaction

Any financial exchange on the platform (donation, purchase, withdrawal).

Trust & Safety

The team responsible for preventing fraud and maintaining platform integrity.

U

Update

A message posted by a campaign creator to inform donors about progress or news.

User

Anyone with an account on OpenGiving.

V

Verification

The process of confirming the legitimacy of campaigns, users, or organizations.

Verified Badge

A visual indicator showing that a campaign or user has passed verification.

W

Withdrawal

The process of transferring funds from a campaign to the creator's bank account.

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Acronyms

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